At Niko Waves, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an easy and transparent return process.
Returns
Customers may request a return within 7 days of receiving their order. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase is required.
How to Request a Return
To initiate a return, please contact our support team at [email protected] with your order details and reason for return. Once your request is approved, you will receive instructions for sending the item back.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days after we receive your return.
Since we operate on a cash-on-delivery basis, refunds will be issued through bank transfer or store credit, as agreed upon with the customer.
Exchange Policy
If you receive a defective or incorrect item, please contact us within 3 days of delivery. We will arrange for an exchange or replacement at no additional cost.
Non-Returnable Items
Certain products such as earphones, opened audio equipment, or items with hygiene concerns cannot be returned once opened, unless they are defective.
Late or Missing Refunds
If you haven’t received your refund after 7 business days of approval, please contact us at [email protected] for assistance.