At Niko Waves, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we are here to help with a clear and simple returns and refunds process.
Return Eligibility
You may request a return within 7 days of receiving your item. To be eligible for a return, the product must be unused, in its original condition, and returned in the original packaging with all included accessories.
Items that show signs of use, damage caused by the customer, or missing components may not qualify for a return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to send the item back.
Customers are responsible for returning the product within 5 days after receiving return approval.
Inspection and Approval
Once we receive your returned item, it will be inspected within 3–5 business days. After inspection, we will notify you of the approval or rejection of your return request.
Refund Process
If your return is approved, your refund will be processed within 5–7 business days after approval. Refunds will be issued through an agreed method communicated during the process.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance. We will investigate and resolve the issue promptly.
Exchanges
We only replace items if they are defective or damaged. Requests for exchanges must be made within 7 days of delivery. Once approved, the replacement process may take 7–10 business days.
Non-Returnable Items
Certain items may not be eligible for return, including products that are used, damaged after delivery, or not in their original condition.
Shipping for Returns
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]