At Niko Waves, we aim to ensure your order reaches you safely and efficiently. We are proud to offer worldwide delivery, bringing high-quality music and audio products to customers across the globe.
Order Processing
All orders are processed once payment and order details are confirmed. Since Niko Waves operates on a cash-on-delivery basis, your order will be dispatched after confirmation through phone or email.
Order Confirmation
Once your order is placed, you will receive a confirmation message or email containing your order details. Our team may contact you to verify delivery information to ensure smooth processing.
Packaging and Handling
We take great care in packaging all products to ensure they arrive in perfect condition. Each item is securely packed with protective materials to prevent any damage during transit.
Tracking Your Order
Once your order is shipped, you will receive a notification containing your shipment details and tracking information (where available). This allows you to monitor the progress of your delivery.
Damaged or Missing Items
If you receive a damaged or incomplete order, please contact us immediately at [email protected] within 3 days of delivery. Our team will review the issue and provide a suitable resolution, such as replacement or return instructions.
International Orders
We deliver worldwide, and international shipments may be subject to customs inspections, duties, or taxes as per local regulations. These additional charges, if applicable, are the responsibility of the customer.
Customer Support
For any questions or issues regarding your shipment, please reach out to us at [email protected]. Our support team is always ready to assist you.