At Niko Waves, we are dedicated to delivering your orders efficiently and securely, ensuring a smooth shopping experience from checkout to delivery.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is prepared, it is handed over to our delivery partners for shipment.
Order Confirmation
After placing an order, you will receive a confirmation message or email with your order details. Please review the information carefully and contact us immediately at [email protected] if any corrections are needed.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) as our payment method. Please ensure that the correct amount is available at the time of delivery to avoid any inconvenience.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any additional delivery fees will be clearly communicated in advance.
Order Tracking
Once your order has been dispatched, you may receive tracking details (if available) to monitor the progress of your shipment.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or damaged packaging, please contact us within 48 hours of receiving your order. We will work quickly to resolve the issue.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to incorrect information or unavailability at the delivery location, our delivery partner may attempt redelivery. Continued failed attempts may result in order cancellation.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Niko Waves is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at:
Email: [email protected]